(14) How can I contact you?The
best way to contact us is by using the Contact Us form in the Contact Us
page.
Phone:+94112289105.(We are +5:30 ahead of GMT).
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(15) How can I be sure that the Gem stones I am purchasing are genuine?
In Sri Lanka all gemstone exports should be compulsorily
channeled through the National Gem and Jewelry Authority, whose qualified
Gemologists will examine the stones for their genuineness using ultramodern
equipment. Only if they are 100% satisfied they seal the package and forward
it to the Customs office and from there to the post office, all situated on
the 2nd floor of the fully secure National Gem and Jewelry Authority of Sri
Lanka. Any synthetic stones discovered are confiscated and destroyed. Thus
the customer can rest assured that any gemstone purchases he or she makes
from Internet Stones.com are 100% genuine.
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(16) Are your Gems Certified?
Yes, all our gemstones are accompanied by a Lab
Certificate and a Grading Report issued by the National Gem and Jewelry
Authority of Sri Lanka or from the Gemmological Institute of Colombo ,these
are the best in the country and probably among the best in Asia. Neptune
Gem Stone and Jewelry Store bears the cost of the Lab Certificate and Grading Report.
We are presently bearing the cost of the Lab Certificate
and Grading Report because we are more committed to maintaining a long term
relationship with our customers .Our success is solely determined by the
long term relationship with our customers and our customers recommendation
to other customers and to new customers "THE CUSTOMER IS THE KING".
In this era of broadband internet the need for having a 100% satisfied customer
has never been greater, because nowhere does the word spread faster than it
does on the Net. We do not want to be "branded" as a company that does not
take care of their customers needs, if we don't we will NOT SUCCEED
in the long run.
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(17) Do you issue your own Lab Certificates?
No ,We do not Own a Gem testing Laboratory. It is also in
the best interest of the customer that we issue Laboratory Certificates and
Grading Report from a third party( The National Gem and Jewelry Authority of
Sri Lanka or from The Gemmological Institute of Colombo). Please see answer
to question 16,above.
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(18) Whats your return policy?
we offer a two week return policy on all our purchases,
if you are not satisfied with our product. No questions asked. The
Shipping and insurance fees are not refundable .The items that are returned
must be securely packaged and sent by Registered International Air Mail by
the customer, with the appropriate insurance coverage. All sales are final
after 15 days.
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(19) Do you sell wholesale jewelry?
Yes, we do sell jewelry
wholesale(including gem stone jewelry), we have been in the business of exporting wholesale jewelry for
decades. We usually export our set jewelry to U.S.A, Canada and EU countries
through middle men so our jewelry must be good. Please see our wholesale page
for details.
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(20) Do you place all your gem stones and jewelry on the
net?
Of course not, we have a large offline retail business.
We also Export wholesale processed stones and jewelry. At any point in time
we have a large stock with us. Please feel free to contact us and let us
know what you want,we probably have what you want in our retail offline
shop or in our stocks.
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(21) Are my credit card details safe with
you?
Your credit card details are 100% safe, because we
process via Merchant account. The credit card details remain with the card
processing companies such as visa etc. None of our employees have access to any of
your credit card details.
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